How to Order
Ordering is very easy at GZtoystore.com! Simply go to the item you are interested in and click on the Button. This will put 1 of that item into your cart. If you need more than 1 of that item, you can either click that Order Button again, or you can adjust the quantities on the checkout page.
Payment
We offer 2 forms of payment:
1. Bank Wire Transfers. This is the best option if you need your product right away. The turn-around time on wire transfers is immediate once the money is confirmed in our account. Please contact us and we will provide you with the necessary information.
2. Paypal.
Shipping
- Please allow 2 to 3 business days for your order to ship
- For domestic shipping we ship via JNE/Tiki (traceable) or Local Forwarder as arranged
- For international shipping we ship via EMS (traceable)
Pre-order Term
- Down payment is needed, and non refundable.
- We would all like pre-orders to show up within the expected time frame, but unfortunately the toy industry can have delays. The expected release date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late.
- Full payment must be sent maximum 2 weeks after your order has arrived
- We reserve the rights to close any pre-order anytime before deadline
- If price is in US Dollar / SG Dollar / HK Dollar / Yen, rate will be using BCA selling rate (TT Counter) at www.bca.co.id. Rate converted on THE DAY OF ITEM ARRIVAL at GZ Warehouse. Which will be announced at this website (in "news" section)
- We makes every attempt to fill every single preorder we receive. However, there may be issues out of our control such as allocation, manufacturer cancellation, etc. that may affect our ability to fill all preorders. Please note that these issues rarely occur and we have a very good record of filling all customer preorders.
- We cannot guarantee mint-condition packaging (such as bends, creases, minor crushing, etc)
Return Policy
Returns and refunds are determined on a case-to-case basis and will be given at the discretion of GZ.
We do not offer refunds or rebates for the following cases:
1. Item/packaging damage as a result of transit or mishandling by postal services.
2. Manufacturing defect or QC issues (including product seal) affecting random pieces.
3. Factory seal on products has been broken; or if item has been played with.
4. Paint over/ undersprays.
5. Damaged/defective item can be complained within 48 hours of receiving your order, and must show the unboxing video.
6. For international shipping, the buyer would be responsible for the return shipping costs.
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